Curriculum Vitae

Below you will find the core contents of my resume.

For a complete printable version, including all the contact information provided on this site, please click here.

Customer Service Client Relationships Organization Time Management
Computer Proficiency Social Media Project Management Ability to Supervise
Quick Learner Self Starter Independent Detail Oriented

Booking Clerk/Data Entry – City of Greater Sudbury [March 2021-Present]

  • Contract position of 7 months
  • Book vaccination appointments for clients by phone utilizing an online booking system
  • Provide customer service to clients, addressing their questions and concerns
  • Provide accurate and timely data entry
  • Maintain professionalism while handling sensitive and confidential information
  • Navigate a database and search/identify records within a database
  • Multitask and shift priorities in a fast-paced environment

Customer Service Specialist – The Home Depot [Feb 2020 – March 2021]

  • Ensure customers receive products and services requested in a timely and accurate manner
  • Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
  • Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

Small Business Owner / Blogger [April 2014 – Present]

  • Create, edit, and publish sponsored digital articles and tutorials on various topics
  • Provide clients with detailed post-campaign reports
  • Provide clients with articulate, fully edited, ready to publish articles
  • Development of brand, brand awareness, and online reputation
  • Content management
  • SEO (search engine optimization) and generation of inbound traffic
  • Cultivation of leads and sales
  • Implementation of a content editorial calendar to manage content and plan
  • specific, timely marketing campaigns
  • Extensive social media knowledge and strategic planning
  • Extensive research skills, information sourcing, and networking
  • Promote content through social advertising
  • Impeccable organizational skills, basic bookkeeping, and time management
  • Compliance with Creative Commons and Ad Standards Canada regulations
  • Graphic and web design, basic web development
  • Attention to detail and adhering to deadlines and contractual obligations
  • Order fulfillment and inventory maintenance  
  • Customer and Client Service 
  • Clients include well-known travel and tourism publications such as Trivago, Sudbury Tourism, Attractions Ontario, and Northeastern Ontario Tourism

S.A.I.N.T.S – Animal Rescue Organization

  • Aided in transportation, intake, and fostering of rescue puppies
  • Performed administrative duties
  • Organized and attended fundraising and awareness events
  • Designed, created, and continuously maintained the organizations website

Business Fundamentals and Entrepreneurship Training

NORCAT – Startup 101

Startup 101 is both a private and Government funded educational program designed to give students the fundamental skills required to build and maintain their own business.

Public Relations

Cambrian College – 1st Year [ 2009-2010 ]

  • Marketing and Advertising Basics
  • Copy-writing, Speech Writing and Delivery
  • Fundraising and Client Relationships
  • Experience working both independently and in a group setting

View my Portfolio or Contact Me