Below you will find the core contents of my resume.
For a printable version, including all the contact information provided on this site, please click here.
| Customer Service | Client Relationships | Organization | Time Management |
| Computer Proficiency | Social Media | Project Management | Ability to Supervise |
| Quick Learner | Self Starter | Independent | Detail Oriented |
Customer Experience Specialist – Legend Boats Whitefish [December 2021 – Present]
- Reception and first impression management
- Greeting and welcoming visitors, answering incoming calls, ensuring showroom is in impeccable condition and in compliance with brand standards
- Customer retention
- Work with Boat Specialists and Memory Makers to assist in maximizing NPS results, and enhance customer experience
- Identify issues or gaps in the customer experience and implement solutions
- Maintain customer and company relationships through follow-up calls and conflict resolution strategies
- Provide an exceptional service and sales pick-up experience for both new and returning customers
- Administrative duties
- Marketing coordination
Customer Service Specialist, Head Cashier, Vault/Bookkeeping Associate – The Home Depot [February 2020 – December 2021]
- Ensure customers receive products and services requested in a timely and accurate manner
- Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
- Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.
- Counting vault and key media from previous days sales
- Balancing safe, petty cash, and cashier registers
- Making daily cash and cheque deposits
- Training and supervising Cashiers and Lot Associates
- Setting clear performance expectations as well as providing on the job feedback
- Completing specified safety training, immediately correcting hazards ; unsafe conditions or reporting conditions to the Manager On Duty
Administrator – City of Greater Sudbury [March 2021-October 2021]
- Contract position of 8 months
- Book vaccination appointments for clients by phone utilizing an online booking system
- Provide customer service to clients, addressing their questions and concerns
- Provide accurate and timely data entry
- Maintain professionalism while handling sensitive and confidential information
- Navigate a database and search/identify records within a database
- Multitask and shift priorities in a fast-paced environment
Small Business Owner / Blogger [April 2014 – Present]
- Create, edit, and publish sponsored digital articles and tutorials on various topics
- Provide clients with detailed post-campaign reports
- Provide clients with articulate, fully edited, ready to publish articles
- Development of brand, brand awareness, and online reputation
- Content management
- SEO (search engine optimization) and generation of inbound traffic
- Cultivation of leads and sales
- Implementation of a content editorial calendar to manage content and plan
- specific, timely marketing campaigns
- Extensive social media knowledge and strategic planning
- Extensive research skills, information sourcing, and networking
- Promote content through social advertising
- Impeccable organizational skills, basic bookkeeping, and time management
- Compliance with Creative Commons and Ad Standards Canada regulations
- Graphic and web design, basic web development
- Attention to detail and adhering to deadlines and contractual obligations
- Order fulfillment and inventory maintenance
- Customer and Client Service
- Clients include well-known travel and tourism publications such as Trivago, Sudbury Tourism, Attractions Ontario, and Northeastern Ontario Tourism
S.A.I.N.T.S – Animal Rescue Organization
- Aided in transportation, intake, and fostering of rescue puppies
- Performed administrative duties
- Organized and attended fundraising and awareness events
- Designed, created, and continuously maintained the organizations website
Business Fundamentals and Entrepreneurship Training
NORCAT – Startup 101
Startup 101 is both a private and Government funded educational program designed to give students the fundamental skills required to build and maintain their own business.
Public Relations
Cambrian College – 1st Year [ 2009-2010 ]
- Marketing and Advertising Basics
- Copy-writing, Speech Writing and Delivery
- Fundraising and Client Relationships
- Experience working both independently and in a group setting