Curriculum Vitae

Below you will find the core contents of my resume.

For a printable version, including all the contact information provided on this site, please click here.

Customer Service Client Relationships Organization Time Management
Computer Proficiency Social Media Project Management Ability to Supervise
Quick Learner Self Starter Independent Detail Oriented

Customer Experience Specialist – Legend Boats Whitefish [December 2021 – Present]

  • Reception and first impression management
  • Greeting and welcoming visitors, answering incoming calls, ensuring showroom is in impeccable condition and in compliance with brand standards
  • Customer retention
  • Work with Boat Specialists and Memory Makers to assist in maximizing NPS results, and enhance customer experience
  • Identify issues or gaps in the customer experience and implement solutions
  • Maintain customer and company relationships through follow-up calls and conflict resolution strategies
  • Provide an exceptional service and sales pick-up experience for both new and returning customers
  • Administrative duties
  • Marketing coordination

Customer Service Specialist, Head Cashier, Vault/Bookkeeping Associate – The Home Depot [February 2020 – December 2021]

  • Ensure customers receive products and services requested in a timely and accurate manner
  • Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
  • Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.
  • Counting vault and key media from previous days sales
  • Balancing safe, petty cash, and cashier registers
  • Making daily cash and cheque deposits
  • Training and supervising Cashiers and Lot Associates
  • Setting clear performance expectations as well as providing on the job feedback
  • Completing specified safety training, immediately correcting hazards ; unsafe conditions or reporting conditions to the Manager On Duty

Administrator – City of Greater Sudbury [March 2021-October 2021]

  • Contract position of 8 months
  • Book vaccination appointments for clients by phone utilizing an online booking system
  • Provide customer service to clients, addressing their questions and concerns
  • Provide accurate and timely data entry
  • Maintain professionalism while handling sensitive and confidential information
  • Navigate a database and search/identify records within a database
  • Multitask and shift priorities in a fast-paced environment

Small Business Owner / Blogger [April 2014 – Present]

  • Create, edit, and publish sponsored digital articles and tutorials on various topics
  • Provide clients with detailed post-campaign reports
  • Provide clients with articulate, fully edited, ready to publish articles
  • Development of brand, brand awareness, and online reputation
  • Content management
  • SEO (search engine optimization) and generation of inbound traffic
  • Cultivation of leads and sales
  • Implementation of a content editorial calendar to manage content and plan
  • specific, timely marketing campaigns
  • Extensive social media knowledge and strategic planning
  • Extensive research skills, information sourcing, and networking
  • Promote content through social advertising
  • Impeccable organizational skills, basic bookkeeping, and time management
  • Compliance with Creative Commons and Ad Standards Canada regulations
  • Graphic and web design, basic web development
  • Attention to detail and adhering to deadlines and contractual obligations
  • Order fulfillment and inventory maintenance  
  • Customer and Client Service 
  • Clients include well-known travel and tourism publications such as Trivago, Sudbury Tourism, Attractions Ontario, and Northeastern Ontario Tourism

S.A.I.N.T.S – Animal Rescue Organization

  • Aided in transportation, intake, and fostering of rescue puppies
  • Performed administrative duties
  • Organized and attended fundraising and awareness events
  • Designed, created, and continuously maintained the organizations website

Business Fundamentals and Entrepreneurship Training

NORCAT – Startup 101

Startup 101 is both a private and Government funded educational program designed to give students the fundamental skills required to build and maintain their own business.

Public Relations

Cambrian College – 1st Year [ 2009-2010 ]

  • Marketing and Advertising Basics
  • Copy-writing, Speech Writing and Delivery
  • Fundraising and Client Relationships
  • Experience working both independently and in a group setting

View my Portfolio or Contact Me